TERMS AND CONDITIONS OF USE
Your privacy is important to us
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information we collect
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include Name, Address, Email address, Phone number. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected include Name, Address, Email address, Phone number.
The way we use information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise disallow such unrelated uses.
How you can access or correct your information
Changes to this policy
We reserve the right to change this policy at any time by posting changes on this site. Your continued use of the resources on this site after changes are posted constitude your acceptance of this policy as modified by the posted changes.
If you have any doubts about this policy, please feel free to contact us.
Pre-ordering and Buying High-end Collectibles from Simply Toys
For most collectible products, manufacturers all over the world are taking preorders. Hence, to ensure you secure your product before it is sold out, we, Simply Toys take a preorder deposit from you. When we take a cash deposit from you, that will mean it is a confirmed order unless the item is BADLY allocated by the manufacturer; in this instance, those who have ordered earlier will take priority over those who have ordered later. You will get to buy the item at the prevailing price at the time of pre-order. An estimated 30% deposit is required for all preorders. As the seller, we will definitely fulfill your order as long as you collect the item within 1 month from the time the item arrives and likewise for you as a buyer, you are required to purchase your pre-ordered item when it arrives. Hence, a non-refundable and non- deposit is required.
Here are some Q & A for customers intending to preorder from us:
- Q. What happens if I decide not to buy the item after putting a pre-order deposit?
A. A preorder is a commitment between Simply Toys and the buyer. Simply Toys reserves the right to refund the deposit only when we are able to sell off or transfer the deposit to another customer. However, should we not be able to sell off your piece within 6 months from the time of arrival, the deposit will be forfeited as restock fee.
- Q. Is there a time-frame to collect the item when it is in stock?
A. Yes, we suggest all customers to collect the preordered item within 1 month of the time of arrival. Failure to do so may risk the chance of preorder being sold or not have a replacement of item should item have manufacturer's fault.
- Q. What happens if the Manufacturer decided to stop production of the item after putting my pre-order deposit?
A. Simply Toys will give you a 100% refund if you pay in cash. Should you pay by credit card or NETS, we will issue you Simply Toys vouchers of equivalent value or you can transfer the amount to other purchases / pre-order deposits.
- Q. If item is damaged when item arrives, will I get a replacement?
A. If your item is obviously a manufacturer's fault, we will definitely open another fresh piece for your inspection. However, should the "flaw" happen to be minor problem, by no fault of the manufacturer, we will allow the customer to choose a piece between that new piece and an undamaged display piece.
- Q. Do I get to choose the "serial number" of the collectible?
A. Yes, you can choose from the available stocks we have in store. When the stocks first arrive, we will have a huge level of stock for all to choose from. 1-2 weeks after the date of arrival, holding stock in store will be about 1-4 pieces at any time. Hence, all customers are encouraged to collect the item as soon as the stock arrives. To be fair to all customers, we do not "reserve" items with specific numbers for more than a day. Elite members get to reserve the item with number of their choice from our holding stock via phone call for a week.